Mall parking garage — premises liability case

Case study · Premises liability

Aventura Mall fall. $612,000 settlement.

A 65-year-old client slipped on a substance left unattended in the Aventura Mall second-floor concourse near the food court. Surveillance was preserved by spoliation letter within 72 hours; mode-of-operation theory carried the case under Florida Statute 768.0755.

Case type

Premises liability (slip-and-fall)

Jurisdiction

Aventura, Florida

Year resolved

2024

Lead attorney

Alicia Marrero

The case

Our client, E.G., a 65-year-old retired educator, fell on a clear viscous substance — most likely a spilled smoothie or boba beverage — in the second-floor concourse of Aventura Mall, approximately 40 feet east of the food court entrance, on a Saturday afternoon in early 2023. She suffered a right intertrochanteric hip fracture requiring intramedullary nail fixation, plus a non-displaced left wrist fracture that healed conservatively. She spent six weeks in skilled nursing and another twelve in outpatient rehab. The fall ended her part-time tutoring work and significantly reduced her independence for the following two years.

Florida slip-and-fall cases turn on notice — actual or constructive — under Florida Statute 768.0755. Without proof that the property owner knew or should have known about the dangerous condition long enough to have addressed it, even a clear case of injury fails on summary judgment. Mall premises cases are particularly vulnerable to the 'we didn't know about it' defense because mall ownership typically delegates daily walk-through inspections to subcontracted janitorial vendors whose logs are unreliable.

We served a Florida statutory spoliation letter on the mall ownership, its parent property-management company, and the janitorial subcontractor within 72 hours of intake — well inside the typical CCTV overwrite window. The preserved surveillance showed the substance on the floor for 41 minutes before E.G.'s fall, including footage of a janitorial team member walking past it twice without stopping. That single fact carried the case.

We supplemented the notice theory with a mode-of-operation argument: a food-court adjacency in a high-traffic mall creates a foreseeable risk of beverage spills, and Florida case law (Owens v. Publix) supports applying that mode-of-operation analysis to commercial premises that knowingly tolerate the risk. The case settled at mediation for $612,000, fully resolving E.G.'s past and future medical, the LOEC for her tutoring income, and a substantial non-economic component. Her health-insurance subrogation lien was negotiated down by 45% before distribution.

Timeline

  1. Feb 2023Fall — second-floor concourse, Aventura Mall, approx 14:20 Saturday
  2. Feb 2023ER → hospital admission → intramedullary nail surgery within 24 hours
  3. Feb 2023Intake call; CCTV spoliation letter served within 72 hours of fall
  4. Mar 2023Surveillance footage produced; 41-minute notice window confirmed
  5. Aug 2023MMI reached; permanency assessment by orthopedic expert completed
  6. Nov 2023Pre-suit demand package delivered to mall + property management carriers
  7. Mar 2024Single-day mediation at AAA South Florida; case settled for $612,000
  8. May 2024Health-insurance subrogation lien reduced 45%; client distribution completed

Result

Recovery

$612,000 settlement

All liens (workers’ comp, health insurance, hospital) resolved from gross recovery before distribution. Prior results do not guarantee a similar outcome.

Discussed inMode-of-Operation as a Notice Substitute in Florida Mall Premises Cases After Owens v. Publix, 98 Florida Bar Journal · Civil Litigation Section 55 (2024).
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Injured in a slip-and-fall at a Florida store, mall, or restaurant?

The surveillance footage that proves your case is on a 7-to-30-day overwrite cycle at most properties. The single most important step is the spoliation letter — and we send it within 72 hours of every intake.

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